Support & FAQs

Clients get support by email, and every plan includes content edits. Most answers are below.

Replies within one business day

Email support

Something not working, a form not arriving, a question about your site. Tell us which page and what you expected.

Included in every plan

New photos, a price change, a service to add. Send the change and the page it goes on, and we make it for you.

Not a client yet

Tell us about your business and we reply with theme recommendations and a fixed price.

How long until my site is live?: About two weeks from the day we have your material. We send a preview link before launch so you can ask for changes first.
What do you need from me?: Your logo, photos, service areas and phone number. We write and set the rest from the theme you picked.
Do I have to edit it myself?: No. Send us the change and we make it — no page builder to learn.

How do I ask for a change?: Email support with the page and what should change — a screenshot helps. We confirm when it is live.
How many edits are included?: Two content edits a month on Starter, unlimited on Growth and Custom. The full comparison is on the Pricing page.
Is there a contract?: No. Plans run month to month — see the Pricing page for what each includes.

Who hosts the site?: We do. Hosting, SSL, backups and updates are included in every plan, and we keep the site patched.
Do I keep my domain?: Yes. You own the domain and your content. If you leave, we point the domain wherever you like and hand over your content.
Where do form enquiries go?: Straight to your inbox. Tell us which address, or more than one, and we set the forms to send there.

We reply within one business day with theme recommendations and a fixed price. No sales sequence.

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